Security & Compliance

Trust Center

Transparency, security, and trust.

|Last updated: March 10, 2026

DOCUMENT_ID

SLV-LGL-2026-03

CLASSIFICATION

PUBLIC_RELEASE

VALID_FROM

2026-03-10 UTC

APPROVING_NODE

GLOBAL.LEGAL.DEPT

ARTICLE 01

Privacy Policy

Protocols for data governance and protection.

1.11.1 Data Governance: Solvisio processes data exclusively for service delivery.

1.21.2 Transmission: All traffic is encrypted via TLS 1.3. Data at rest is AES-256 secured.

1.31.3 Global Compliance: Solvisio maintains GDPR, CCPA, and international standards.

1.41.4 Infrastructure: Hosted on Tier-1 providers with strict DPA protocols.

1.51.5 Transparency: Breach notification within 72 hours per regulatory requirements.

ARTICLE 02

Terms of Service

General conditions for platform utilization.

2.12.1 Agreement: Usage constitutes acceptance of these legal terms.

2.22.2 Restrictions: Reverse engineering or unauthorized data mining is prohibited.

2.32.3 Resource Usage: Fair use policies apply to ensure platform stability.

2.42.4 Proprietary Rights: Software and IP remain the property of Solvisio.

2.52.5 Limitation of Liability: Solvisio is not liable for indirect losses.

ARTICLE 03

Commercial Terms

Billing, renewals, and fiscal policies.

3.13.1 Subscription: Recurring service based on an annual model.

3.23.2 Scalability: User seats can be scaled on-demand.

3.33.3 Delinquency: Unpaid accounts are subject to suspension.

3.43.4 Termination: Notice required 30 days prior to renewal.

3.53.5 Taxation: Listed prices exclude VAT/Sales Tax.

ARTICLE 04

DPA

Data Processing Agreement for corporate compliance.

4.14.1 Roles: Client acts as Controller, Solvisio as Processor.

4.24.2 Transfers: Standard Contractual Clauses for cross-border data.

4.34.3 Sub-processors: Managed list of certified infrastructure providers.

4.44.4 Audit Rights: Annual independent security audits available to clients.

4.54.5 Portability: Support for full data export and deletion requests.

ARTICLE 05

SLA

Operational availability and support response metrics.

5.15.1 Availability: 99.99% service uptime commitment.

5.25.2 Maintenance: Scheduled windows are communicated in advance.

5.35.3 Credits: Service credits issued for SLA breaches.

5.45.4 Force Majeure: Standard exclusions for external events apply.

5.55.5 Support Tiers: Tiered response times based on incident severity.

[ End of Document ]

Solvisio Suite Unified platform to manage your entire global business operations. Security & Compliance Doc_Rev: 2026_Q1_PROD
Trust Center — Audit Log — Privacy Policy Protocols for data governance and protection. §1 1.1 Data Governance: Solvisio processes data exclusively for service delivery. §2 1.2 Transmission: All traffic is encrypted via TLS 1.3. Data at rest is AES-256 secured. §3 1.3 Global Compliance: Solvisio maintains GDPR, CCPA, and international standards. §4 1.4 Infrastructure: Hosted on Tier-1 providers with strict DPA protocols. §5 1.5 Transparency: Breach notification within 72 hours per regulatory requirements. Terms of Service General conditions for platform utilization. §1 2.1 Agreement: Usage constitutes acceptance of these legal terms. §2 2.2 Restrictions: Reverse engineering or unauthorized data mining is prohibited. §3 2.3 Resource Usage: Fair use policies apply to ensure platform stability. §4 2.4 Proprietary Rights: Software and IP remain the property of Solvisio. §5 2.5 Limitation of Liability: Solvisio is not liable for indirect losses. Commercial Terms Billing, renewals, and fiscal policies. §1 3.1 Subscription: Recurring service based on an annual model. §2 3.2 Scalability: User seats can be scaled on-demand. §3 3.3 Delinquency: Unpaid accounts are subject to suspension. §4 3.4 Termination: Notice required 30 days prior to renewal. §5 3.5 Taxation: Listed prices exclude VAT/Sales Tax. DPA Data Processing Agreement for corporate compliance. §1 4.1 Roles: Client acts as Controller, Solvisio as Processor. §2 4.2 Transfers: Standard Contractual Clauses for cross-border data. §3 4.3 Sub-processors: Managed list of certified infrastructure providers. §4 4.4 Audit Rights: Annual independent security audits available to clients. §5 4.5 Portability: Support for full data export and deletion requests. SLA Operational availability and support response metrics. §1 5.1 Availability: 99.99% service uptime commitment. §2 5.2 Maintenance: Scheduled windows are communicated in advance. §3 5.3 Credits: Service credits issued for SLA breaches. §4 5.4 Force Majeure: Standard exclusions for external events apply. §5 5.5 Support Tiers: Tiered response times based on incident severity.
Verified_Authenticity Solvisio Legal & Compliance

Solvisio Suite Unified platform to manage your entire global business operations. Security & Compliance Doc_Rev: 2026_Q1_PROD
Trust Center — Audit Log — Privacy Policy Protocols for data governance and protection. §1 1.1 Data Governance: Solvisio processes data exclusively for service delivery. §2 1.2 Transmission: All traffic is encrypted via TLS 1.3. Data at rest is AES-256 secured. §3 1.3 Global Compliance: Solvisio maintains GDPR, CCPA, and international standards. §4 1.4 Infrastructure: Hosted on Tier-1 providers with strict DPA protocols. §5 1.5 Transparency: Breach notification within 72 hours per regulatory requirements. Terms of Service General conditions for platform utilization. §1 2.1 Agreement: Usage constitutes acceptance of these legal terms. §2 2.2 Restrictions: Reverse engineering or unauthorized data mining is prohibited. §3 2.3 Resource Usage: Fair use policies apply to ensure platform stability. §4 2.4 Proprietary Rights: Software and IP remain the property of Solvisio. §5 2.5 Limitation of Liability: Solvisio is not liable for indirect losses. Commercial Terms Billing, renewals, and fiscal policies. §1 3.1 Subscription: Recurring service based on an annual model. §2 3.2 Scalability: User seats can be scaled on-demand. §3 3.3 Delinquency: Unpaid accounts are subject to suspension. §4 3.4 Termination: Notice required 30 days prior to renewal. §5 3.5 Taxation: Listed prices exclude VAT/Sales Tax. DPA Data Processing Agreement for corporate compliance. §1 4.1 Roles: Client acts as Controller, Solvisio as Processor. §2 4.2 Transfers: Standard Contractual Clauses for cross-border data. §3 4.3 Sub-processors: Managed list of certified infrastructure providers. §4 4.4 Audit Rights: Annual independent security audits available to clients. §5 4.5 Portability: Support for full data export and deletion requests. SLA Operational availability and support response metrics. §1 5.1 Availability: 99.99% service uptime commitment. §2 5.2 Maintenance: Scheduled windows are communicated in advance. §3 5.3 Credits: Service credits issued for SLA breaches. §4 5.4 Force Majeure: Standard exclusions for external events apply. §5 5.5 Support Tiers: Tiered response times based on incident severity.
Verified_Authenticity Solvisio Legal & Compliance

§3

5.3 Credits: Service credits issued for SLA breaches.

§4

5.4 Force Majeure: Standard exclusions for external events apply.

§5

5.5 Support Tiers: Tiered response times based on incident severity.

Verified_Authenticity

Solvisio Legal & Compliance